1. Privacy and Confidentiality 

  1.1. Welcome to the Infinitygiftcard.com website, operated by Infinity Gift Card (Private) Limited, referred to as "Infinity Gift Card." Our platform facilitates the resale of digital and experiential gift cards from various retailers and experience providers, categorized into Occasional eGift Cards and Experience eGift Cards. We respect your privacy and aim to protect your personal information collected in connection with our Services.   1.2. This Privacy Policy outlines how we collect, use, and share your personal information, as well as the choices available to you regarding our handling of your data. Infinity Gift Card offers a service that enables users to research, find, and make purchases or bookings of Experiences, Gift Cards and Experience Gift Cards, provided by third parties ("Retailers and Experience Operators"). Facilitating the research, review, selection, purchase, booking, and return of purchased Experiences are the services Infinity Gift Card provides (the “Services”). Additionally, any interaction we have with you, the customer, will be collectively referred to as Services in this Privacy Policy. This Privacy Policy applies to personal information we collect when you interact with us online, by phone, email, or via mail.   1.3. We may update this Privacy Policy periodically. If changes are made, we will notify you by updating the date at the top of this Privacy Policy. In some instances, we may provide additional notice (such as adding a statement to our website's homepage or sending an email notification). We encourage you to review the Privacy Policy whenever you interact with us to stay informed about our personal information practices and the choices available to you.   1.4. If you disagree with this Privacy Policy, your only recourse is to discontinue using our Services and stop visiting our website. If you agree to the Privacy Policy, you may continue to use our Services, website, and purchase Retailers’ Gift Card and Experience Gifts.    1.5. This Policy also applies to personal information collected by Infinity Gift Card through its website, social media accounts, applications, software, and other technological means ("Online Platforms"), as well as through any direct communication between you and Infinity Gift Card.   1.6. To provide these Services, Infinity Gift Card utilizes both its own resources and third-party services located locally and overseas.  

2. Collection of Information

  2.1. Personal Information We Collect Directly from You  2.1.1. To provide the Services, Infinity Gift Card must collect certain personal information from you. We collect personal information that you provide directly to us. For example, we collect personal information when you purchase or return an Experience, use our website, provide Experience reviews, call us, create an online account, sign up for emails, participate in a promotion, or survey, communicate with us via third-party social media sites, request customer support, apply for a job, or otherwise communicate with us.   2.1.2. The types of personal information we may collect include: 2.1.2.1. Your name  2.1.2.2. Home/billing address  2.1.2.3. Phone number  2.1.2.4. Date of Birth - Information necessary for the Experience Provider to deliver the Experience (such as driver’s license numbers, meal preferences, known allergies, mobility restrictions, etc.)  2.1.2.5. Email address  2.1.2.6. District or postal code  2.1.2.7. Demographic information  2.1.2.8. To verify and carry out financial transactions (including any credit card payments, bank transfers, offline payments, remittances, or e-wallet transactions) in relation to payments related to you and/or product or Services used by you. In order to verify and carry out such payment transactions, payment information, which may include personal data, will be transferred to third parties such as our payment service providers.  2.1.2.9. Any other personal information you choose to provide    2.2. In some cases, we may also collect personal information you provide about others, such as when you purchase a gift card for someone and request that we deliver it electronically, or when you purchase Experiences for someone else. We will use this personal information to fulfill your requests and will not send marketing communications to your contacts unless they separately opt in to receive communications from us. It is your responsibility to ensure that the individuals you provide personal data about are aware of this and understand and accept how Infinity Gift Card uses their information.   

3. Information About Your Use of Our Service

  3.1. We collect information about your use of our Services, such as Gift Card or / and the Experiences you purchase or express interest in.    3.2. Personal Information We Collect Automatically - We automatically collect certain personal information about you when you access or use our Services, including:  3.2.1. Log Information: We collect details about your use of our website, such as your browser type, access times, pages viewed, IP address, and the referring link through which you accessed our website.  3.2.2. Device Information: We gather information about the device you use to access our online Services, including the hardware model, operating system, and version.  3.2.3. Transaction Information: When you purchase or return an Experience, we collect details about the transaction, such as the Experience specifics, information necessary for the Operator of the Experience, and the date and location of the purchase/return.    3.3. Information Collected by Cookies and Similar Tracking Technologies: We (and our service providers) use cookies, web beacons, and similar tracking technologies to gather information about you when you interact with our website or emails. This includes information about your browsing and purchasing behaviour. We may combine this information with other data we collect about you and use it for various purposes, such as improving our website and your online experience, understanding which areas and features of our sites are popular, counting visits, assessing campaign effectiveness, tailoring our communications with you, determining whether an email has been opened, and tracking clicks on links within the email, along with other internal business purposes. For more information about cookies and how to disable them, please see the “Cookies” section below.   

4. Personal Information We Collect from Our Partners and Other Sources 

  4.1. We may obtain personal information about you from other sources and combine it with the information we collect directly from you. For instance, if you interact with us on social media, we will also collect personal information from those interactions.    4.2. Experience Operator may share information about you with us, including details about your bookings, cancellations, rescheduling, or any issues related to their services.    4.3. Personal Information We Derive: We may derive personal information or draw inferences about you based on the other types of personal information we collect. For example, we might infer your location from your IP address or determine that you are interested in certain types of Experiences based on your browsing behaviour on our website.   

5. Use of Personal Information 

  5.1. We may use your personal information for various purposes, including to:  5.1.1. Provide, maintain, and enhance our Services, including facilitating and improving your online shopping experiences.  5.1.2. Deliver the Gift Card and Experience Gifts and Services you request or reasonably anticipate within the context of our ongoing business relationship, complete transactions, fulfill our contractual obligations, and send related information, such as confirmations and receipts.  5.1.3. Communicate with Experience Providers to ensure they have the necessary information for you to participate in the Experience.  5.1.4. Process your orders, payments, and account adjustments, and handle billing and collections for our Experiences and Services.  5.1.5. Conduct internal research and development, making business decisions about current and future Experience and Service offerings.  5.1.6. Respond to your comments, questions, and requests, and provide customer service.  5.1.7. Communicate with you about Experiences, Services, offers, promotions, rewards, events, and provide news and information that may interest you (see "Your Choices" below for managing these communications).  5.1.8. Manage your online account(s) and send you technical notices, updates, security alerts, and support and administrative messages.  5.1.9. Personalise your online experience and provide advertisements, content, or features that match your profile and interests.  5.1.10. Monitor and analyse trends, usage, and activities.  5.1.11. Process and deliver contest, promotion, and sweepstakes entries and rewards.  5.1.12. Detect, prevent, and protect against security incidents, illegal or unauthorized activities, investigate complaints and claims, and provide other security protections, such as identity verification.  5.1.13. Protect users of our Services from fraudulent, malicious, deceptive, abusive, or unlawful activities by others.  5.1.14. Debug and repair errors in our Experiences and Services and conduct other activities to maintain and improve their quality and safety.  5.1.15. Cooperate with law enforcement and protect the rights (including free speech), interests, safety, or property of Infinity Gift Card, our customers, service providers, and other third parties.  5.1.16. Comply with and enforce applicable legal and regulatory obligations and respond to governmental requests.  5.1.17. Enforce our policies, terms and conditions, or other agreements.  5.1.18. Defend against or pursue claims, disputes, or litigation – in court or elsewhere.  5.1.19. Carry out any other purpose readily apparent to you or described to you at the time the personal information is collected.   

6. Sharing Personal Information 

  6.1. We may disclose your personal information in the following ways:  6.1.1. With service providers, vendors, and consultants who require access to such data to perform tasks on our behalf, including tasks related to web hosting, payment processing, fraud prevention, customer service, analytics, marketing, and advertising.  6.1.2. In response to a valid request for personal data, if we believe disclosure is required by law, regulation, legal process, or to protect our rights or the safety of others.  6.1.3. If we believe your actions violate our user agreements or policies, or to safeguard the rights, property, or safety of ourselves or others.  6.1.4. During mergers, acquisitions, asset sales, financing, or transfers of our business to another entity.  6.1.5. With our parent companies, affiliates, subsidiaries, and other entities under common control.  6.1.6. With legal counsel and other advisors when necessary for legal or business purposes.  6.1.7. With your consent, we may publicly share your experience reviews or other user-generated content.  6.1.8.With your explicit consent or at your direction.  We permit our experience providers to collect personal information directly from you to validate Gift Card purchase and facilitate the purchased experience, subject to Retailers’ and Operators’ own privacy policies.   6.2. Additionally, we may share aggregated or de-identified information that cannot reasonably identify you.    6.3. Advertising and Analytics    6.4. We use third parties to deliver ads across the internet and provide analytics services. These entities may use technologies like cookies and web beacons to gather personal information about your website usage, such as IP address, browser type, pages viewed, and time spent on pages. This data may be used to analyse user behaviour, tailor advertising, and improve our services.    6.5. We may also collaborate with third-party platforms like Google, Facebook, and Instagram to deliver customized ads. You can typically opt out of personalized ads through your account settings on these platforms.   

7. Data Retention and Redemption

  7.1. We retain personal data based on business needs and legal obligations. Personal information is kept for the duration necessary for the purposes it was collected, and any other related purposes. We do not collect information that can determine your address, except for billing information associated with credit card purchases.    7.2. While we generally do not disclose data regarding the redemption or use of gift cards or experience Gift Cards, there are exceptions such as legal requirements or contractual obligations to maintain confidentiality.   

8. Children

  Unless otherwise specified, our services are intended for individuals over 16 years old. We do not knowingly collect personal information from children under 16 years old. If you believe a child has provided personal data to us, please contact us to have it removed.   

9. Your Choices

  9.1. Managing Your Account: You can update or correct your account information anytime via your account settings or by contacting us. You can also request to delete your account, subject to legal or business requirements.    9.2. Opting Out: You can opt out of receiving promotional communications at any time. Even if you opt out of promotional emails, you may still receive non-promotional communications related to your account or our services.   

10. Cookies

  10.1. Cookies: Most web browsers accept cookies by default. You can choose to reject certain types of cookies, but this may impact your browsing experience. Essential cookies necessary for website functionality cannot be opted out of. You can adjust your browser settings to manage cookies. Cookies are small text files stored in your browser or device memory when you visit a website.    10.2. They help us recognize your device or browser and improve your browsing experience. Web beacons, small graphic images on the Site, help us track page views to understand your preferences.    10.3. Cookies identify your computer to our server as a unique user, saving time by remembering your preferences, like your shopping cart items. We use cookies solely for your convenience on the Site and not for gathering other information or targeted advertising. Some cookies are necessary for core functionality, like adding items to your shopping basket. Changing or deleting cookies may affect Site functionality.   10.4. You can configure your browser to reject cookies, but this may limit your Site usage. Rest assured, our cookies don't contain personal details and are virus-free.   

11. Complaints and Disputes

  11.1. If an individual needs to contact us or has a complaint about our handling of their Personal Information, they should address their communication in writing to the details below:  Infinity Gift Card (Private) Limited Attn: Privacy Officer 551 / 6 Gonahena Road, Rammuthugala,  Kadawatha Sri Lanka 11850  Phone: +94 112 991 334 E-mail: support@infinitygiftcard.com     11.2. If we have a dispute regarding an individual’s Personal Information, we both must first attempt to resolve the issue directly between us.    11.3. If we become aware of any unauthorised access to an individual’s Personal Information, we will inform them and any supervisory authority as required, at the earliest practical opportunity once we have established what was accessed and how it was accessed.   At Infinity Gift Cards, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit or make a purchase on our website. By using our website, you consent to the practices described in this policy.  

12. Information We Collect

  When you visit our website, we may collect certain information about you, including:   • Personal identification information (such as your name, email address, and phone number) provided voluntarily by you during the registration or checkout process. • Payment and billing information necessary to process your orders, including credit card details, which are securely handled by trusted third-party payment processors. • Browsing information, such as your IP address, browser type, and device information, collected automatically using cookies and similar technologies.  

13. Use of Information

  We may use the collected information for the following purposes:   • To process and fulfill your orders, including shipping and delivery. • To communicate with you regarding your purchases, provide customer support, and respond to inquiries or requests. • To personalize your shopping experience and present relevant product recommendations and promotions. • To improve our website, products, and services based on your feedback and browsing patterns. • To detect and prevent fraud, unauthorized activities, and abuse of our website.  

14. Information Sharing

  We respect your privacy and do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:   • Trusted service providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, and delivering products. These providers are contractually obligated to handle your data securely and confidentially. • Legal requirements: We may disclose your information if required to do so by law or in response to valid legal requests or orders.  

15. Data Security

  We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.  

16. Cookies and Tracking Technologies

  We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and gather information about your preferences and interactions with our website. You have the option to disable cookies through your browser settings, but this may limit certain features and functionality of our website.  

17. Changes to the Privacy Policy

  We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised "last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.  

18. Contact Us

  If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal information, please contact us using the information provided on our website.